Rezultati

1

The agenda : what every business must do to dominate the decade /

od Hammer, Michael, 1948-
Izdano 2001

Knjiga

2

The customer service workbook /

od Lake, Neville., Hickey, Kristin.
Izdano 2002

Knjiga

3

Strategisches Account Management : mit CRM den Kundenwert steigern /

od Rapp, Reinhold., Storbacka, Kaj., Kaario, Kari.
Izdano 2002

Knjiga

4

Meeting customer needs /

od Smith, Ian, 1953-
Izdano 2003

Knjiga

5

Total e-mail marketing /

od Chaffey, Dave, 1963-
Izdano 2003

Knjiga

6

The customer management scorecard : managing CRM for profit /

od Woodcock, Neil, 1957-, Stone, Merlin, 1948-, Foss, Bryan, 1954-
Izdano 2003

Knjiga

7

Praxishandbuch Portalmanagement : profitable Strategien für Internetportale /

Izdano 2004

Knjiga

8

The CRM handbook : a business guide to customer relationship management /

od Dyché, Jill.
Izdano 2004

Knjiga

9

The dollarization discipline : how smart companies create customer value ... and profit from it /

od Fox, Jeffrey J., 1945-, Gregory, Richard C., 1965-
Izdano 2004

Knjiga

10

Green marketing & management : a global perspective /

od Wasik, John F., 1957-
Izdano 1997

Knjiga

11

Handbook of services marketing & management /

Izdano 2000

Polni tekst

Knjiga

12

The customer marketing method : how to implement and profit from customer relationship management /

od Curry, Jay.
Izdano 2000

Polni tekst

Knjiga

13

CRM unplugged : releasing CRM's strategic value /

od Bligh, Philip., Turk, Douglas.
Izdano 2004

Polni tekst
Polni tekst
Polni tekst

Knjiga

14

After the sale : how to manage product service for customer satisfaction and profit /

od Patton, Joseph D., Bleuel, William H.
Izdano 2000

Knjiga

15

Key customers : how to manage them profitably /

od McDonald, Malcolm., Rogers, Beth., Woodburn, Diana.
Izdano 2000

Polni tekst

Knjiga

16

Mastering marketing : a comprehensive introduction to the skills of developing and defending your company's revenue /

od Ruskin-Brown, Ian, tržni svetovalec.
Izdano 2006

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17

The new pioneers : the men and women who are transforming the workplace and marketplace /

od Petzinger, Thomas, Jr.
Izdano 2000

Polni tekst

Knjiga

18

Handbook of logistics and supply-chain management /

Izdano 2001

Polni tekst

Knjiga

19

Key customers : how to manage them profitably /

od McDonald, Malcolm., Rogers, Beth., Woodburn, Diana.
Izdano 2001

Knjiga

20

Marketing logistics /

od Christopher, Martin, 1945-, Peck, Helen.
Izdano 2004

Knjiga

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