Rezultati

1

The customer service workbook /

od Lake, Neville., Hickey, Kristin.
Izdano 2002

Knjiga

2

Meeting customer needs /

od Smith, Ian, 1953-
Izdano 2003

Knjiga

3

The customer management scorecard : managing CRM for profit /

od Woodcock, Neil, 1957-, Stone, Merlin, 1948-, Foss, Bryan, 1954-
Izdano 2003

Knjiga

4

The guide to successful destination management /

od Schaumann, Pat.
Izdano 2005

Polni tekst
Polni tekst
Polni tekst

Knjiga

5

The CRM handbook : a business guide to customer relationship management /

od Dyché, Jill.
Izdano 2004

Knjiga

6

Green marketing & management : a global perspective /

od Wasik, John F., 1957-
Izdano 1997

Knjiga

7

Marketing management /

od Kotler, Philip, 1931-, Keller, Kevin Lane, 1956-
Izdano 2009

Knjiga

8

Handbook of services marketing & management /

Izdano 2000

Polni tekst

Knjiga

9

The customer marketing method : how to implement and profit from customer relationship management /

od Curry, Jay.
Izdano 2000

Polni tekst

Knjiga

10

CRM unplugged : releasing CRM's strategic value /

od Bligh, Philip., Turk, Douglas.
Izdano 2004

Polni tekst
Polni tekst
Polni tekst

Knjiga

11

After the sale : how to manage product service for customer satisfaction and profit /

od Patton, Joseph D., Bleuel, William H.
Izdano 2000

Knjiga

12

Key customers : how to manage them profitably /

od McDonald, Malcolm., Rogers, Beth., Woodburn, Diana.
Izdano 2000

Polni tekst

Knjiga

13

The tourism development handbook : a practical approach to planning and marketing /

od Godfrey, Kerry., Clarke, Jackie.
Izdano 2000

Knjiga

14

Mastering marketing : a comprehensive introduction to the skills of developing and defending your company's revenue /

od Ruskin-Brown, Ian, tržni svetovalec.
Izdano 2006

Knjiga

15

Quality issues in heritage visitor attractions /

Izdano 2001

Knjiga

16

The new pioneers : the men and women who are transforming the workplace and marketplace /

od Petzinger, Thomas, Jr.
Izdano 2000

Polni tekst

Knjiga

17

Handbook of logistics and supply-chain management /

Izdano 2001

Polni tekst

Knjiga

18

How to write a .com business plan : the Internat entrepreneur's guide to everything you need to know about business plans and financing options /

od Eglash, Joanne.
Izdano 2001

Polni tekst

Knjiga

19

Key customers : how to manage them profitably /

od McDonald, Malcolm., Rogers, Beth., Woodburn, Diana.
Izdano 2001

Knjiga

20

The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition /

od Ranadivé, Vivek, računalništvo.
Izdano 2006

Knjiga

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