Rezultati

1

The customer service workbook /

od Lake, Neville., Hickey, Kristin.
Izdano 2002

Knjiga

2

Meeting customer needs /

od Smith, Ian, 1953-
Izdano 2003

Knjiga

3

The customer management scorecard : managing CRM for profit /

od Woodcock, Neil, 1957-, Stone, Merlin, 1948-, Foss, Bryan, 1954-
Izdano 2003

Knjiga

4

The CRM handbook : a business guide to customer relationship management /

od Dyché, Jill.
Izdano 2004

Knjiga

5

Handbook of services marketing & management /

Izdano 2000

Polni tekst

Knjiga

6

Customer relationship management : a strategic imperative in the world of e-business /

od Brown, Stanley A.
Izdano 2000

Knjiga

7

After the sale : how to manage product service for customer satisfaction and profit /

od Patton, Joseph D., Bleuel, William H.
Izdano 2000

Knjiga

8

Key customers : how to manage them profitably /

od McDonald, Malcolm., Rogers, Beth., Woodburn, Diana.
Izdano 2000

Polni tekst

Knjiga

9

Key customers : how to manage them profitably /

od McDonald, Malcolm., Rogers, Beth., Woodburn, Diana.
Izdano 2001

Knjiga

10

The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition /

od Ranadivé, Vivek, računalništvo.
Izdano 2006

Knjiga

11

Chief customer officer : getting past lip service to passionate action /

od Bliss, Jeanne, gospodarski svetovalec.
Izdano 2006

Knjiga

12

Marketing your service business /

od Ruskin-Brown, Ian, tržni svetovalec.
Izdano 2005

Knjiga

13

Mastering customer value management : the art and science of creating competitive advantage /

od Kordupleski, Raymond E.
Izdano 2003

Knjiga

14

Complaint management : the heart of CRM /

od Stauss, Bernd., Seidel, Wolfgang, 1935-
Izdano 2004

Polni tekst

Knjiga

Zoži iskanje