Rezultati

1

Achieving quality through continual improvement /

od Burrill, Claude W., Ledolter, Johannes.
Izdano 1999

Knjiga

2

Introduction to management in the hospitality industry /

od Powers, Thomas F., Barrows, Clayton W.
Izdano 2003

Knjiga

3

Services marketing : text and cases /

od Baron, Steve., Harris, Kim.
Izdano 2003

Knjiga

4

Essentials of services marketing /

od Hoffman, K. Douglas., Bateson, John E. G.
Izdano 1997

Knjiga

5

Best practices : building your business with customer-focused solutions.

od Hiebeler, Robert., Kelly, Thomas B., Ketteman, Charles.
Izdano 1998

Knjiga

6

Does financial deregulation work? : a critique of free market approaches /

od Coggins, Bruce.
Izdano 1998

Knjiga

7

Working in partnership : best practice in customer-supplier relations /

od Burnes, Bernard., Dale, Barrie.
Izdano 1998

Knjiga

8

The Euro impact on tourism /

od Caccomo, Jean-Louis.
Izdano 1998

Polni tekst

Knjiga

9

Tourism taxation : striking a fear deal /

Izdano 1998

Knjiga

10

The Essence of total quality management /

od Bank, John.
Izdano 1992

Knjiga

11

The essence of total quality management /

od Bank, John.
Izdano 2000

Knjiga

12

Success secrets from Silicon Valley : how to make your teams more effective (no matter what business you're in) /

od James, Geoffrey.
Izdano 1998

Knjiga

13

Introduction to the hospitality industry /

od Powers, Thomas F., Barrows, Clayton W.
Izdano 2006

Knjiga

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