Rezultati

1

Customer satisfaction : tools, techniques, and formulas for success /

od Cochran, Craig, MBA.
Izdano 2003

Knjiga

2

The customer management scorecard : managing CRM for profit /

od Woodcock, Neil, 1957-, Stone, Merlin, 1948-, Foss, Bryan, 1954-
Izdano 2003

Knjiga

3

Handbook of services marketing & management /

Izdano 2000

Polni tekst

Knjiga

4

Communicating with customers /

od Forsyth, Patrick, 1942-
Izdano 1999

Knjiga

5

The customer marketing method : how to implement and profit from customer relationship management /

od Curry, Jay.
Izdano 2000

Polni tekst

Knjiga

6

CRM unplugged : releasing CRM's strategic value /

od Bligh, Philip., Turk, Douglas.
Izdano 2004

Polni tekst
Polni tekst
Polni tekst

Knjiga

7

Here's how turn customer service into customer sales /

od Katz, Bernard.
Izdano 1987

Knjiga

8

After the sale : how to manage product service for customer satisfaction and profit /

od Patton, Joseph D., Bleuel, William H.
Izdano 2000

Knjiga

9

Customer relationship marketing : get to know your customers and win their loyalty /

od Stone, Merlin, 1948-, Woodcock, Neil, 1957-, Machtynger, Liz.
Izdano 2000

Polni tekst

Knjiga

10

Customer care : how to create an effective customer focus /

od Cook, Sarah.
Izdano 2000

Polni tekst

Knjiga

11

Key customers : how to manage them profitably /

od McDonald, Malcolm., Rogers, Beth., Woodburn, Diana.
Izdano 2000

Polni tekst

Knjiga

12

The cluetrain manifesto : the end of business as usual /

od Levine, Rick., Locke, Christopher., Searls, Doc., Weinberger, David.
Izdano 2000

Polni tekst
Polni tekst

Knjiga

13

The new pioneers : the men and women who are transforming the workplace and marketplace /

od Petzinger, Thomas, Jr.
Izdano 2000

Polni tekst

Knjiga

14

Key customers : how to manage them profitably /

od McDonald, Malcolm., Rogers, Beth., Woodburn, Diana.
Izdano 2001

Knjiga

15

Chief customer officer : getting past lip service to passionate action /

od Bliss, Jeanne, gospodarski svetovalec.
Izdano 2006

Knjiga

16

Building data mining applications for CRM /

od Berson, Alex., Smith, Stephen., Thearling, Kurt.
Izdano 2000

Polni tekst

Knjiga

17

Mastering customer value management : the art and science of creating competitive advantage /

od Kordupleski, Raymond E.
Izdano 2003

Knjiga

18

Complaint management : the heart of CRM /

od Stauss, Bernd., Seidel, Wolfgang, 1935-
Izdano 2004

Polni tekst

Knjiga

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