Rezultati

1

The customer service workbook /

od Lake, Neville., Hickey, Kristin.
Izdano 2002

Knjiga

2

Meeting customer needs /

od Smith, Ian, 1953-
Izdano 2003

Knjiga

3

Customer satisfaction : tools, techniques, and formulas for success /

od Cochran, Craig, MBA.
Izdano 2003

Knjiga

4

The customer management scorecard : managing CRM for profit /

od Woodcock, Neil, 1957-, Stone, Merlin, 1948-, Foss, Bryan, 1954-
Izdano 2003

Knjiga

5

Key account management : a complete action kit of tools and techniques for achieving profitable key supplier status /

od Cheverton, Peter, 1959-
Izdano 2004

Polni tekst

Knjiga

6

The CRM handbook : a business guide to customer relationship management /

od Dyché, Jill.
Izdano 2004

Knjiga

7

Handbook of services marketing & management /

Izdano 2000

Polni tekst

Knjiga

8

Key account management : the route to profitable key supplier status /

od Cheverton, Peter, 1959-
Izdano 1999

Polni tekst

Knjiga

9

Here's how turn customer service into customer sales /

od Katz, Bernard.
Izdano 1987

Knjiga

10

After the sale : how to manage product service for customer satisfaction and profit /

od Patton, Joseph D., Bleuel, William H.
Izdano 2000

Knjiga

11

Customer care : how to create an effective customer focus /

od Cook, Sarah.
Izdano 2000

Polni tekst

Knjiga

12

Key customers : how to manage them profitably /

od McDonald, Malcolm., Rogers, Beth., Woodburn, Diana.
Izdano 2000

Polni tekst

Knjiga

13

World Wide Web marketing : integrating the Web into your marketing strategy /

od Sterne, Jim.
Izdano 2001

Polni tekst
Polni tekst

Knjiga

14

Key customers : how to manage them profitably /

od McDonald, Malcolm., Rogers, Beth., Woodburn, Diana.
Izdano 2001

Knjiga

15

Customer service : building successful skills for the twenty-first century /

od Lucas, Robert W.
Izdano 2005

Knjiga

16

Integrity service : treat your customers right - watch your business grow /

od Willingham, Ron, 1932-
Izdano 2005

Knjiga

17

Amaze your customers! : creative tips on winning & keeping your customers /

od Zanetti, Daniel, gospodarski svetovalec.
Izdano 2006

Knjiga

18

The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition /

od Ranadivé, Vivek, računalništvo.
Izdano 2006

Knjiga

19

Chief customer officer : getting past lip service to passionate action /

od Bliss, Jeanne, gospodarski svetovalec.
Izdano 2006

Knjiga

20

Marketing your service business /

od Ruskin-Brown, Ian, tržni svetovalec.
Izdano 2005

Knjiga

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