Rezultati

1

The customer service workbook /

od Lake, Neville., Hickey, Kristin.
Izdano 2002

Knjiga

2

Strategisches Account Management : mit CRM den Kundenwert steigern /

od Rapp, Reinhold., Storbacka, Kaj., Kaario, Kari.
Izdano 2002

Knjiga

3

Meeting customer needs /

od Smith, Ian, 1953-
Izdano 2003

Knjiga

4

Customer satisfaction : tools, techniques, and formulas for success /

od Cochran, Craig, MBA.
Izdano 2003

Knjiga

5

The customer management scorecard : managing CRM for profit /

od Woodcock, Neil, 1957-, Stone, Merlin, 1948-, Foss, Bryan, 1954-
Izdano 2003

Knjiga

6

Key account management : a complete action kit of tools and techniques for achieving profitable key supplier status /

od Cheverton, Peter, 1959-
Izdano 2004

Polni tekst

Knjiga

7

The CRM handbook : a business guide to customer relationship management /

od Dyché, Jill.
Izdano 2004

Knjiga

8

Handbook of services marketing & management /

Izdano 2000

Polni tekst

Knjiga

9

Key account management : the route to profitable key supplier status /

od Cheverton, Peter, 1959-
Izdano 1999

Polni tekst

Knjiga

10

Here's how turn customer service into customer sales /

od Katz, Bernard.
Izdano 1987

Knjiga

11

After the sale : how to manage product service for customer satisfaction and profit /

od Patton, Joseph D., Bleuel, William H.
Izdano 2000

Knjiga

12

Customer care : how to create an effective customer focus /

od Cook, Sarah.
Izdano 2000

Polni tekst

Knjiga

13

Key customers : how to manage them profitably /

od McDonald, Malcolm., Rogers, Beth., Woodburn, Diana.
Izdano 2000

Polni tekst

Knjiga

14

World Wide Web marketing : integrating the Web into your marketing strategy /

od Sterne, Jim.
Izdano 2001

Polni tekst
Polni tekst

Knjiga

15

Key customers : how to manage them profitably /

od McDonald, Malcolm., Rogers, Beth., Woodburn, Diana.
Izdano 2001

Knjiga

16

Customer service : building successful skills for the twenty-first century /

od Lucas, Robert W.
Izdano 2005

Knjiga

17

Total integrated marketing : breaking the bounds of the function /

od Hulbert, James M., 1942-, Capon, Noel, 1937-, Piercy, Nigel, 1953-
Izdano 2003

Knjiga

18

Integrity service : treat your customers right - watch your business grow /

od Willingham, Ron, 1932-
Izdano 2005

Knjiga

19

Amaze your customers! : creative tips on winning & keeping your customers /

od Zanetti, Daniel, gospodarski svetovalec.
Izdano 2006

Knjiga

20

The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition /

od Ranadivé, Vivek, računalništvo.
Izdano 2006

Knjiga

Zoži iskanje