Rezultati

1

The customer management scorecard : managing CRM for profit /

od Woodcock, Neil, 1957-, Stone, Merlin, 1948-, Foss, Bryan, 1954-
Izdano 2003

Knjiga

2

Green marketing & management : a global perspective /

od Wasik, John F., 1957-
Izdano 1997

Knjiga

3

Handbook of services marketing & management /

Izdano 2000

Polni tekst

Knjiga

4

The customer marketing method : how to implement and profit from customer relationship management /

od Curry, Jay.
Izdano 2000

Polni tekst

Knjiga

5

CRM unplugged : releasing CRM's strategic value /

od Bligh, Philip., Turk, Douglas.
Izdano 2004

Polni tekst
Polni tekst
Polni tekst

Knjiga

6

Synergy and other lies : downsizing, bureaucracy, and corporate culture debunked /

od Geneen, Harold.
Izdano 1999

Knjiga

7

Empowering human resources in the merger and acquisition process : guidance for HR professionals in the key areas of M & A planning and integration /

od Clemente, Mark N., Greenspan, David S.
Izdano 1999

Knjiga

8

After the sale : how to manage product service for customer satisfaction and profit /

od Patton, Joseph D., Bleuel, William H.
Izdano 2000

Knjiga

9

Winning at mergers and acquisitions : the guide to market-focused planning and integration /

od Clemente, Mark N., Greenspan, David S.
Izdano 1998

Knjiga

10

Key customers : how to manage them profitably /

od McDonald, Malcolm., Rogers, Beth., Woodburn, Diana.
Izdano 2000

Polni tekst

Knjiga

11

The new pioneers : the men and women who are transforming the workplace and marketplace /

od Petzinger, Thomas, Jr.
Izdano 2000

Polni tekst

Knjiga

12

Key customers : how to manage them profitably /

od McDonald, Malcolm., Rogers, Beth., Woodburn, Diana.
Izdano 2001

Knjiga

13

International marketing : a global perspective /

od Mühlbacher, Hans, 1949-, Leihs, Helmuth., Dahringer, Lee.
Izdano 2006

Knjiga

14

Chief customer officer : getting past lip service to passionate action /

od Bliss, Jeanne, gospodarski svetovalec.
Izdano 2006

Knjiga

15

Managing quality /

od Hamson, Ned., Zuckerman, Amy.
Izdano 2002

Knjiga

16

How to motivate people : [learn the key skills : get the best results : develop, appraise, empower] /

od Forsyth, Patrick, 1942-
Izdano 2000

Polni tekst
Polni tekst

Knjiga

17

Product management : value, quality, cost, price, profit and organization /

od Cook, Harry E.
Izdano 1997

Knjiga

18

Sales and sales management /

od Jackson, Ralph W., Hisrich, Robert D., 1944-
Izdano 1996

Knjiga

19

Schlank zur Spitze : mit Konfrontationsstrategien erfolgreich ins 21. Jahrhundert /

od Cooper, Robin.
Izdano 1998

Knjiga

20

Working in partnership : best practice in customer-supplier relations /

od Burnes, Bernard., Dale, Barrie.
Izdano 1998

Knjiga

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