Rezultati

1

Value for money marketing : a guide to measuring marketing performance /

od Mullin, Roddy.
Izdano 2001

Knjiga

2

Handbook of services marketing & management /

Izdano 2000

Polni tekst

Knjiga

3

How to measure customer satisfaction /

od Hill, Nigel., Brierley, John., MacDougall, Rob.
Izdano 1999

Polni tekst

Knjiga

4

After the sale : how to manage product service for customer satisfaction and profit /

od Patton, Joseph D., Bleuel, William H.
Izdano 2000

Knjiga

5

Quality issues in heritage visitor attractions /

Izdano 2001

Knjiga

6

Brand building on the Internet /

od Lindström, Martin., Andersen, Tim Frank.
Izdano 2001

Polni tekst

Knjiga

7

How to measure service quality & customer satisfaction : the informal field guide for tools and techniques /

od Chakrapani, Chuck, Dr.
Izdano 1998

Knjiga

8

Working in partnership : best practice in customer-supplier relations /

od Burnes, Bernard., Dale, Barrie.
Izdano 1998

Knjiga

9

Creating new clients : marketing and selling professional services /

od Walker, Kevin, 1951-, Ferguson, Cliff., Denvir, Paul.
Izdano 1998

Knjiga

10

Managing customer value : creating quality and service that customers can see /

od Gale, Bradley T.
Izdano 1994

Knjiga

11

The end of marketing as we know it /

od Zyman, Sergio.
Izdano 1999

Knjiga

12

Business market management : understanding, creating, and delivering value /

od Anderson, James C., Narus, James A.
Izdano 1999

Knjiga

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