Rezultati

1

Forensic accounting and fraud investigation for non-experts /

od Silverstone, Howard., Sheetz, Michael, Prof. of Business and Law.
Izdano 2004

Knjiga

2

Customer satisfaction : tools, techniques, and formulas for success /

od Cochran, Craig, MBA.
Izdano 2003

Knjiga

3

Successful large account management : how to hold on to your most important customers and turn them into long-term assets /

od Miller, Robert Bruce, 1931-, Heiman, Stephen E., 1935-
Izdano 2004

Knjiga

4

Value for money marketing : a guide to measuring marketing performance /

od Mullin, Roddy.
Izdano 2001

Knjiga

5

Key account management : a complete action kit of tools and techniques for achieving profitable key supplier status /

od Cheverton, Peter, 1959-
Izdano 2004

Polni tekst

Knjiga

6

Innovation management : strategies, concepts and tools for growth and profit /

od Maital, Shlomo, 1942-, Seshadri, D. V. R., 1957-
Izdano 2007

Knjiga

7

Managing employee well-being /

od Currie, Donald, gospodarski in psihološki svetovalec.
Izdano 2001

Knjiga

8

Fraud examination /

od Albrecht, Steve W., Albrecht, Conan C., Albrecht, Chad O., Zimbelman, Mark F.
Izdano 2009

Knjiga

9

Contemporary auditing : real issues and cases /

od Knapp, Michael Chris, 1954-
Izdano 2010

Knjiga

10

Marketing scales handbook : a compilation of multi-item measures for consumer behavior & advertising.

od Bruner, Gordon C., 1954-, Hensel, Paul J., univ. prof., James, Karen E., univ. prof.
Izdano 2005

Knjiga

11

od Romney, Marshall B., 1947-
Izdano 2005

Knjiga

12

Handbook of services marketing & management /

Izdano 2000

Polni tekst

Knjiga

13

Tourist safety and security : practical measures for destinations /

Izdano 1997

Knjiga

14

EVA : the real key to creating wealth /

od Ehrbar, Al.
Izdano 1998

Knjiga

15

How to measure customer satisfaction /

od Hill, Nigel., Brierley, John., MacDougall, Rob.
Izdano 1999

Polni tekst

Knjiga

16

Key account management : the route to profitable key supplier status /

od Cheverton, Peter, 1959-
Izdano 1999

Polni tekst

Knjiga

17

Here's how turn customer service into customer sales /

od Katz, Bernard.
Izdano 1987

Knjiga

18

After the sale : how to manage product service for customer satisfaction and profit /

od Patton, Joseph D., Bleuel, William H.
Izdano 2000

Knjiga

19

Customer care : how to create an effective customer focus /

od Cook, Sarah.
Izdano 2000

Polni tekst

Knjiga

20

Understanding the balanced scorecard in a week /

od Bourne, Mike., Bourne, Pippa.
Izdano 2000

Knjiga

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