Rezultati

1

The agenda : what every business must do to dominate the decade /

od Hammer, Michael, 1948-
Izdano 2001

Knjiga

2

The customer service workbook /

od Lake, Neville., Hickey, Kristin.
Izdano 2002

Knjiga

3

Strategisches Account Management : mit CRM den Kundenwert steigern /

od Rapp, Reinhold., Storbacka, Kaj., Kaario, Kari.
Izdano 2002

Knjiga

4

Meeting customer needs /

od Smith, Ian, 1953-
Izdano 2003

Knjiga

5

Total e-mail marketing /

od Chaffey, Dave, 1963-
Izdano 2003

Knjiga

6

The customer management scorecard : managing CRM for profit /

od Woodcock, Neil, 1957-, Stone, Merlin, 1948-, Foss, Bryan, 1954-
Izdano 2003

Knjiga

7

Business solutions on demand : transform the business to deliver real customer value /

od Cerasale, Mark Vincent, 1969-, Stone, Merlin, 1948-
Izdano 2004

Polni tekst

Knjiga

8

Marketing & selling professional services : practical approaches to practice development /

od Forsyth, Patrick, 1942-
Izdano 2003

Polni tekst

Knjiga

9

Elusive consumption /

Izdano 2004

Polni tekst

Knjiga

10

The CRM handbook : a business guide to customer relationship management /

od Dyché, Jill.
Izdano 2004

Knjiga

11

The dollarization discipline : how smart companies create customer value ... and profit from it /

od Fox, Jeffrey J., 1945-, Gregory, Richard C., 1965-
Izdano 2004

Knjiga

12

Green marketing & management : a global perspective /

od Wasik, John F., 1957-
Izdano 1997

Knjiga

13

Marketing scales handbook : a compilation of multi-item measures for consumer behavior & advertising.

od Bruner, Gordon C., 1954-, Hensel, Paul J., univ. prof., James, Karen E., univ. prof.
Izdano 2005

Knjiga

14

Competitive success : how branding adds value /

od Davis, John, 17.2.1960-
Izdano 2010

Knjiga

15

Handbook of services marketing & management /

Izdano 2000

Polni tekst

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16

Communicating with customers /

od Forsyth, Patrick, 1942-
Izdano 1999

Knjiga

17

The customer marketing method : how to implement and profit from customer relationship management /

od Curry, Jay.
Izdano 2000

Polni tekst

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18

CRM unplugged : releasing CRM's strategic value /

od Bligh, Philip., Turk, Douglas.
Izdano 2004

Polni tekst
Polni tekst
Polni tekst

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19

What customers want : using outcome-driven innovation to create breakthrough products and services /

od Ulwick, Anthony W., 1957-
Izdano 2005

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20

How to measure customer satisfaction /

od Hill, Nigel., Brierley, John., MacDougall, Rob.
Izdano 1999

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