Rezultati

1

The customer service workbook /

od Lake, Neville., Hickey, Kristin.
Izdano 2002

Knjiga

2

Customer satisfaction : tools, techniques, and formulas for success /

od Cochran, Craig, MBA.
Izdano 2003

Knjiga

3

The customer management scorecard : managing CRM for profit /

od Woodcock, Neil, 1957-, Stone, Merlin, 1948-, Foss, Bryan, 1954-
Izdano 2003

Knjiga

4

Key account management : a complete action kit of tools and techniques for achieving profitable key supplier status /

od Cheverton, Peter, 1959-
Izdano 2004

Polni tekst

Knjiga

5

Marketing management /

od Kotler, Philip, 1931-, Keller, Kevin Lane, 1956-
Izdano 2009

Knjiga

6

Managing quality /

Izdano 2003

Knjiga

7

Communicating with customers /

od Forsyth, Patrick, 1942-
Izdano 1999

Knjiga

8

The customer marketing method : how to implement and profit from customer relationship management /

od Curry, Jay.
Izdano 2000

Polni tekst

Knjiga

9

Practical marketing planning /

od Cooper, John., Lane, Peter.
Izdano 1997

Knjiga

10

How to measure customer satisfaction /

od Hill, Nigel., Brierley, John., MacDougall, Rob.
Izdano 1999

Polni tekst

Knjiga

11

Why we buy : the science of shopping /

od Underhill, Paco.
Izdano 2000

Knjiga

12

Key account management : the route to profitable key supplier status /

od Cheverton, Peter, 1959-
Izdano 1999

Polni tekst

Knjiga

13

Here's how turn customer service into customer sales /

od Katz, Bernard.
Izdano 1987

Knjiga

14

After the sale : how to manage product service for customer satisfaction and profit /

od Patton, Joseph D., Bleuel, William H.
Izdano 2000

Knjiga

15

Customer relationship marketing : get to know your customers and win their loyalty /

od Stone, Merlin, 1948-, Woodcock, Neil, 1957-, Machtynger, Liz.
Izdano 2000

Polni tekst

Knjiga

16

Insurance technology handbook /

Izdano 1999

Knjiga

17

Customer care : how to create an effective customer focus /

od Cook, Sarah.
Izdano 2000

Polni tekst

Knjiga

18

Key customers : how to manage them profitably /

od McDonald, Malcolm., Rogers, Beth., Woodburn, Diana.
Izdano 2000

Polni tekst

Knjiga

19

The tourism development handbook : a practical approach to planning and marketing /

od Godfrey, Kerry., Clarke, Jackie.
Izdano 2000

Knjiga

20

Mastering marketing : a comprehensive introduction to the skills of developing and defending your company's revenue /

od Ruskin-Brown, Ian, tržni svetovalec.
Izdano 2006

Knjiga

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