Rezultati

21

CRM unplugged : releasing CRM's strategic value /

od Bligh, Philip., Turk, Douglas.
Izdano 2004

Polni tekst
Polni tekst
Polni tekst

Knjiga

22

What customers want : using outcome-driven innovation to create breakthrough products and services /

od Ulwick, Anthony W., 1957-
Izdano 2005

Knjiga

23

How to measure customer satisfaction /

od Hill, Nigel., Brierley, John., MacDougall, Rob.
Izdano 1999

Polni tekst

Knjiga

24

Why we buy : the science of shopping /

od Underhill, Paco.
Izdano 2000

Knjiga

25

Key account management : the route to profitable key supplier status /

od Cheverton, Peter, 1959-
Izdano 1999

Polni tekst

Knjiga

26

Here's how turn customer service into customer sales /

od Katz, Bernard.
Izdano 1987

Knjiga

27

Dan Janal's guide to marketing on the Internet : getting people to visit, buy, and become customers for life /

od Janal, Daniel S.
Izdano 2000

Polni tekst

Knjiga

28

After the sale : how to manage product service for customer satisfaction and profit /

od Patton, Joseph D., Bleuel, William H.
Izdano 2000

Knjiga

29

Now or never : how companies must change today to win the battle for the Internet consumer /

od Modahl, Mary.
Izdano 2000

Knjiga

30

Customer relationship marketing : get to know your customers and win their loyalty /

od Stone, Merlin, 1948-, Woodcock, Neil, 1957-, Machtynger, Liz.
Izdano 2000

Polni tekst

Knjiga

31

Insurance technology handbook /

Izdano 1999

Knjiga

32

Customer care : how to create an effective customer focus /

od Cook, Sarah.
Izdano 2000

Polni tekst

Knjiga

33

Key customers : how to manage them profitably /

od McDonald, Malcolm., Rogers, Beth., Woodburn, Diana.
Izdano 2000

Polni tekst

Knjiga

34

The cluetrain manifesto : the end of business as usual /

od Levine, Rick., Locke, Christopher., Searls, Doc., Weinberger, David.
Izdano 2000

Polni tekst
Polni tekst

Knjiga

35

The tourism development handbook : a practical approach to planning and marketing /

od Godfrey, Kerry., Clarke, Jackie.
Izdano 2000

Knjiga

36

Mastering marketing : a comprehensive introduction to the skills of developing and defending your company's revenue /

od Ruskin-Brown, Ian, tržni svetovalec.
Izdano 2006

Knjiga

37

World Wide Web marketing : integrating the Web into your marketing strategy /

od Sterne, Jim.
Izdano 2001

Polni tekst
Polni tekst

Knjiga

38

Quality issues in heritage visitor attractions /

Izdano 2001

Knjiga

39

The new pioneers : the men and women who are transforming the workplace and marketplace /

od Petzinger, Thomas, Jr.
Izdano 2000

Polni tekst

Knjiga

40

Handbook of logistics and supply-chain management /

Izdano 2001

Polni tekst

Knjiga

Zoži iskanje