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1

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The customer management scorecard : managing CRM for profit /

by Woodcock, Neil, 1957-, Stone, Merlin, 1948-, Foss, Bryan, 1954-
Published 2003

Book

2

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Marketing of tourism experiences /

Published 2010

Book

3

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Marketing innovations for sustainable destinations : opereations, interactions, experiences : [conference abstracts] /

Published 2009

Conference Proceeding Book

4

Business-to-business brand management : theory, research and executive case study exercises /

Published 2009

Book

5

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Handbook of services marketing & management /

Published 2000

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Book

6

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Consumer behavior in travel and tourism /

Published 1999

Book

7

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Customer relationship management : a strategic imperative in the world of e-business /

by Brown, Stanley A.
Published 2000

Book

8

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Integrated marketing communications /

by Pickton, David., Broderick, Amanda.
Published 2001

Book

9

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Consumer psychology of tourism, hospitality and leisure.

Published 2001

Conference Proceeding Book

10

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Insurance technology handbook /

Published 1999

Book

11

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Advertising to children : concepts and controversies /

Published 1999

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12

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Quality issues in heritage visitor attractions /

Published 2001

Book

13

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Handbook of logistics and supply-chain management /

Published 2001

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14

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Handbook on electronic commerce : with 112 figures and 43 tables /

Published 2000

Book

15

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Inside consumption : consumer motives, goals, and desires /

by Ratneshwar, S., Dr.
Published 2005

Book

16

Sell the brand first : how to sell your brand and create lasting customer loyalty /

Published 2006

Book

17

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Progress in tourism marketing /

Published 2006

Book

18

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Hospitality, tourism, and lifestyle concepts : implications for quality management and customer satisfaction /

Published 2004

Book

19

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Marketing innovations for sustainable destinations /

Published 2009

Conference Proceeding Book

20

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Understanding services management : integrating marketing, organisational behaviour, operations and human resource management /

Published 1996

Book