Rezultati

1

Customer satisfaction : tools, techniques, and formulas for success /

od Cochran, Craig, MBA.
Izdano 2003

Knjiga

2

Managing employee well-being /

od Currie, Donald, gospodarski in psihološki svetovalec.
Izdano 2001

Knjiga

3

Employee well-being support : a workplace resource /

Izdano 2008

Knjiga

4

Assessing well-being : the collected works of Ed Diener /

od Diener, Ed, 1946-
Izdano 2009

Knjiga

5

Handbook of services marketing & management /

Izdano 2000

Polni tekst

Knjiga

6

How to measure customer satisfaction /

od Hill, Nigel., Brierley, John., MacDougall, Rob.
Izdano 1999

Polni tekst

Knjiga

7

Key account management : the route to profitable key supplier status /

od Cheverton, Peter, 1959-
Izdano 1999

Polni tekst

Knjiga

8

Here's how turn customer service into customer sales /

od Katz, Bernard.
Izdano 1987

Knjiga

9

After the sale : how to manage product service for customer satisfaction and profit /

od Patton, Joseph D., Bleuel, William H.
Izdano 2000

Knjiga

10

Customer care : how to create an effective customer focus /

od Cook, Sarah.
Izdano 2000

Polni tekst

Knjiga

11

Key customers : how to manage them profitably /

od McDonald, Malcolm., Rogers, Beth., Woodburn, Diana.
Izdano 2000

Polni tekst

Knjiga

12

Key customers : how to manage them profitably /

od McDonald, Malcolm., Rogers, Beth., Woodburn, Diana.
Izdano 2001

Knjiga

13

How to measure service quality & customer satisfaction : the informal field guide for tools and techniques /

od Chakrapani, Chuck, Dr.
Izdano 1998

Knjiga

14

Schlank zur Spitze : mit Konfrontationsstrategien erfolgreich ins 21. Jahrhundert /

od Cooper, Robin.
Izdano 1998

Knjiga

15

Working in partnership : best practice in customer-supplier relations /

od Burnes, Bernard., Dale, Barrie.
Izdano 1998

Knjiga

16

Motivating people in lean organizations /

od Holbeche, Linda.
Izdano 1998

Polni tekst

Knjiga

17

The new marketing paradigm : integrated marketing communications /

od Schultz, Don E., Tannenbaum, Stanley I., Lauterborn, Robert F.
Izdano 1994

Knjiga

18

Integrated marketing communications : [pulling it together & making it work] /

od Schultz, Don E., Tannenbaum, Stanley I., Lauterborn, Robert F.
Izdano 1993

Knjiga

19

Creating new clients : marketing and selling professional services /

od Walker, Kevin, 1951-, Ferguson, Cliff., Denvir, Paul.
Izdano 1998

Knjiga

20

Managing customer value : creating quality and service that customers can see /

od Gale, Bradley T.
Izdano 1994

Knjiga

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