Rezultati

1

Customer satisfaction : tools, techniques, and formulas for success /

od Cochran, Craig, MBA.
Izdano 2003

Knjiga

2

Key account management : a complete action kit of tools and techniques for achieving profitable key supplier status /

od Cheverton, Peter, 1959-
Izdano 2004

Polni tekst

Knjiga

3

Key account management

od Cheverton, Peter, 1959-
Izdano 2004

Software eKnjiga

4

How to measure customer satisfaction /

od Hill, Nigel., Brierley, John., MacDougall, Rob.
Izdano 1999

Polni tekst

Knjiga

5

Key account management : the route to profitable key supplier status /

od Cheverton, Peter, 1959-
Izdano 1999

Polni tekst

Knjiga

6

Here's how turn customer service into customer sales /

od Katz, Bernard.
Izdano 1987

Knjiga

7

After the sale : how to manage product service for customer satisfaction and profit /

od Patton, Joseph D., Bleuel, William H.
Izdano 2000

Knjiga

8

Customer care : how to create an effective customer focus /

od Cook, Sarah.
Izdano 2000

Polni tekst

Knjiga

9

Key customers : how to manage them profitably /

od McDonald, Malcolm., Rogers, Beth., Woodburn, Diana.
Izdano 2000

Polni tekst

Knjiga

10

Quality issues in heritage visitor attractions /

Izdano 2001

Knjiga

11

Handbook of logistics and supply-chain management /

Izdano 2001

Polni tekst

Knjiga

12

Key customers : how to manage them profitably /

od McDonald, Malcolm., Rogers, Beth., Woodburn, Diana.
Izdano 2001

Knjiga

13

How to measure service quality & customer satisfaction : the informal field guide for tools and techniques /

od Chakrapani, Chuck, Dr.
Izdano 1998

Knjiga

14

Working in partnership : best practice in customer-supplier relations /

od Burnes, Bernard., Dale, Barrie.
Izdano 1998

Knjiga

15

Managing by measuring : how to improve your organization's performance through effective benchmarking /

od Czarnecki, Mark T.
Izdano 1999

Polni tekst

Knjiga

16

The new marketing paradigm : integrated marketing communications /

od Schultz, Don E., Tannenbaum, Stanley I., Lauterborn, Robert F.
Izdano 1994

Knjiga

17

Integrated marketing communications : [pulling it together & making it work] /

od Schultz, Don E., Tannenbaum, Stanley I., Lauterborn, Robert F.
Izdano 1993

Knjiga

18

Managing customer value : creating quality and service that customers can see /

od Gale, Bradley T.
Izdano 1994

Knjiga

19

Analiza vprašalnikov zadovoljstva gostov v hotelih na Hrvaškem : diplomsko delo /

od Žitnik, Barbara, 28.5.1981-
Izdano 2007

Polni tekst

Thesis Knjiga

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