Rezultati

1

Customer satisfaction : tools, techniques, and formulas for success /

od Cochran, Craig, MBA.
Izdano 2003

Knjiga

2

Successful large account management : how to hold on to your most important customers and turn them into long-term assets /

od Miller, Robert Bruce, 1931-, Heiman, Stephen E., 1935-
Izdano 2004

Knjiga

3

Key account management : a complete action kit of tools and techniques for achieving profitable key supplier status /

od Cheverton, Peter, 1959-
Izdano 2004

Polni tekst

Knjiga

4

Key account management

od Cheverton, Peter, 1959-
Izdano 2004

Software eKnjiga

5

>Worldwide marketing? : proceedings of the 33rd EMAC Conference, Murcia 2004 : May, 18th - 21st 2004, University of Murcia /

Izdano 2004

Conference Proceeding Knjiga

6

>Worldwide marketing? proceedings of the 33rd EMAC Conference : May, 18th - 21st 2004, University of Murcia /

Izdano 2004

Conference Proceeding Software eKnjiga

7

Marketing scales handbook : a compilation of multi-item measures for consumer behavior & advertising.

od Bruner, Gordon C., 1954-, Hensel, Paul J., univ. prof., James, Karen E., univ. prof.
Izdano 2005

Knjiga

8

Celostna grafična podoba podjetja Mercator : [diplomska naloga] /

od Krulc, Irena.
Izdano 2004

Thesis Knjiga

9

Handbook of services marketing & management /

Izdano 2000

Polni tekst

Knjiga

10

Integrated marketing communications /

od Pickton, David., Broderick, Amanda.
Izdano 2001

Knjiga

11

How to measure customer satisfaction /

od Hill, Nigel., Brierley, John., MacDougall, Rob.
Izdano 1999

Polni tekst

Knjiga

12

Key account management : the route to profitable key supplier status /

od Cheverton, Peter, 1959-
Izdano 1999

Polni tekst

Knjiga

13

Here's how turn customer service into customer sales /

od Katz, Bernard.
Izdano 1987

Knjiga

14

After the sale : how to manage product service for customer satisfaction and profit /

od Patton, Joseph D., Bleuel, William H.
Izdano 2000

Knjiga

15

Customer care : how to create an effective customer focus /

od Cook, Sarah.
Izdano 2000

Polni tekst

Knjiga

16

Key customers : how to manage them profitably /

od McDonald, Malcolm., Rogers, Beth., Woodburn, Diana.
Izdano 2000

Polni tekst

Knjiga

17

Quality issues in heritage visitor attractions /

Izdano 2001

Knjiga

18

Handbook of logistics and supply-chain management /

Izdano 2001

Polni tekst

Knjiga

19

Handbook on electronic commerce : with 112 figures and 43 tables /

Izdano 2000

Knjiga

20

Brand building on the Internet /

od Lindström, Martin., Andersen, Tim Frank.
Izdano 2001

Polni tekst

Knjiga

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