Rezultati

1

Customer satisfaction : tools, techniques, and formulas for success /

od Cochran, Craig, MBA.
Izdano 2003

Knjiga

2

Key account management : a complete action kit of tools and techniques for achieving profitable key supplier status /

od Cheverton, Peter, 1959-
Izdano 2004

Polni tekst

Knjiga

3

Key account management

od Cheverton, Peter, 1959-
Izdano 2004

Software eKnjiga

4

Merjenje zadovoljstva hotelskih gostov z vprašalniki : diplomsko delo /

od Kovačič, Nataša, 1978-
Izdano 2004

Polni tekst

Knjiga

5

Merjenje zadovoljstva zavarovancev Zavarovalnice Maribor : končno poročilo o raziskavi /

od Mumel, Damijan., Pisnik Korda, Aleksandra, 1972-, Milfelner, Borut.
Izdano 2008

Knjiga

6

Poročilo o ugotavljanju zadovoljstva zaposlenih pri delu na Ekonomsko-poslovni fakulteti - študijsko leto 2009/2010 /

od Bekő, Jani., Čančer, Vesna., Horvat, Robert, 1972-, Pašič, Zdenka., Schmidt, Žiga., Sternad, Simona., Štrukelj, Tjaša.
Izdano 2010

Knjiga

7

How to measure customer satisfaction /

od Hill, Nigel., Brierley, John., MacDougall, Rob.
Izdano 1999

Polni tekst

Knjiga

8

Key account management : the route to profitable key supplier status /

od Cheverton, Peter, 1959-
Izdano 1999

Polni tekst

Knjiga

9

Here's how turn customer service into customer sales /

od Katz, Bernard.
Izdano 1987

Knjiga

10

After the sale : how to manage product service for customer satisfaction and profit /

od Patton, Joseph D., Bleuel, William H.
Izdano 2000

Knjiga

11

Customer care : how to create an effective customer focus /

od Cook, Sarah.
Izdano 2000

Polni tekst

Knjiga

12

Key customers : how to manage them profitably /

od McDonald, Malcolm., Rogers, Beth., Woodburn, Diana.
Izdano 2000

Polni tekst

Knjiga

13

Quality issues in heritage visitor attractions /

Izdano 2001

Knjiga

14

Handbook of logistics and supply-chain management /

Izdano 2001

Polni tekst

Knjiga

15

Key customers : how to manage them profitably /

od McDonald, Malcolm., Rogers, Beth., Woodburn, Diana.
Izdano 2001

Knjiga

16

Kundenzufriedenheit im Tourismus : Entstehung, Messung und Sicherung mit Beispielen aus der Hotelbranche /

od Dreyer, Axel., Dehner, Christian.
Izdano 2003

Knjiga

17

How to measure service quality & customer satisfaction : the informal field guide for tools and techniques /

od Chakrapani, Chuck, Dr.
Izdano 1998

Knjiga

18

Working in partnership : best practice in customer-supplier relations /

od Burnes, Bernard., Dale, Barrie.
Izdano 1998

Knjiga

19

Managing by measuring : how to improve your organization's performance through effective benchmarking /

od Czarnecki, Mark T.
Izdano 1999

Polni tekst

Knjiga

20

The new marketing paradigm : integrated marketing communications /

od Schultz, Don E., Tannenbaum, Stanley I., Lauterborn, Robert F.
Izdano 1994

Knjiga

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