Rezultati

1

The agenda : what every business must do to dominate the decade /

od Hammer, Michael, 1948-
Izdano 2001

Knjiga

2

The customer service workbook /

od Lake, Neville., Hickey, Kristin.
Izdano 2002

Knjiga

3

Principles of marketing : activebook version 1.0 /

od Kotler, Philip, 1931-, Armstrong, Gary.
Izdano 2001

Knjiga

4

Strategisches Account Management : mit CRM den Kundenwert steigern /

od Rapp, Reinhold., Storbacka, Kaj., Kaario, Kari.
Izdano 2002

Knjiga

5

Meeting customer needs /

od Smith, Ian, 1953-
Izdano 2003

Knjiga

6

Total e-mail marketing /

od Chaffey, Dave, 1963-
Izdano 2003

Knjiga

7

The customer management scorecard : managing CRM for profit /

od Woodcock, Neil, 1957-, Stone, Merlin, 1948-, Foss, Bryan, 1954-
Izdano 2003

Knjiga

8

Strategic marketing management : planning, implementation and control /

od Wilson, Richard M. S., 1946-, Gilligan, Colin.
Izdano 2005

Knjiga

9

Retail management : a strategic approach /

od Berman, Barry, Dr., Evans, Joel R.
Izdano 2004

Knjiga

10

The CRM handbook : a business guide to customer relationship management /

od Dyché, Jill.
Izdano 2004

Knjiga

11

The dollarization discipline : how smart companies create customer value ... and profit from it /

od Fox, Jeffrey J., 1945-, Gregory, Richard C., 1965-
Izdano 2004

Knjiga

12

Business /

od Pride, William M., Hughes, Robert James, 1946-, Kapoor, Jack R., 1937-
Izdano 2005

Knjiga

13

Green marketing & management : a global perspective /

od Wasik, John F., 1957-
Izdano 1997

Knjiga

14

Principles of marketing /

od Kotler, Philip, 1931-, Wong, Veronica., Saunders, John A., 1946-, Armstrong, Gary, Dr.
Izdano 2005

Polni tekst

Knjiga

15

Market-based management : strategies for growing customer value and profitability /

od Best, Roger J., 1945-
Izdano 2009

Knjiga

16

Marketing of tourism experiences /

Izdano 2010

Knjiga

17

Business-to-business brand management : theory, research and executive case study exercises /

Izdano 2009

Knjiga

18

Handbook of services marketing & management /

Izdano 2000

Polni tekst

Knjiga

19

The customer marketing method : how to implement and profit from customer relationship management /

od Curry, Jay.
Izdano 2000

Polni tekst

Knjiga

20

Service management and marketing : a customer relationship management approach /

od Grönroos, Christian.
Izdano 2000

Polni tekst
Polni tekst

Knjiga

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