Rezultati

1

The customer service workbook /

od Lake, Neville., Hickey, Kristin.
Izdano 2002

Knjiga

2

The customer service workbook

od Lake, Neville., Hickey, Kristin.
Izdano 2002

Software eKnjiga

3

Marketing for hospitality and tourism /

od Kotler, Philip, 1931-, Bowen, John T., 1948-, Makens, James C.
Izdano 2003

Polni tekst

Knjiga

4

Bankgeschäfte von Mensch zu Mensch : kundenorientiertes Verhalten /

od Schulz, Harald, Banken.
Izdano 2002

Knjiga

5

Marketing of tourism experiences /

Izdano 2010

Knjiga

6

Handbook of services marketing & management /

Izdano 2000

Polni tekst

Knjiga

7

Service management and marketing : a customer relationship management approach /

od Grönroos, Christian.
Izdano 2000

Polni tekst
Polni tekst

Knjiga

8

Know your customer : new approaches to understanding customer value and satisfaction /

od Woodruff, Robert B., 1941-, Gardial, Sarah, 1957-
Izdano 1996

Knjiga

9

Here's how turn customer service into customer sales /

od Katz, Bernard.
Izdano 1987

Knjiga

10

After the sale : how to manage product service for customer satisfaction and profit /

od Patton, Joseph D., Bleuel, William H.
Izdano 2000

Knjiga

11

Customer care : how to create an effective customer focus /

od Cook, Sarah.
Izdano 2000

Polni tekst

Knjiga

12

World Wide Web marketing : integrating the Web into your marketing strategy /

od Sterne, Jim.
Izdano 2001

Polni tekst
Polni tekst

Knjiga

13

Handbook of logistics and supply-chain management /

Izdano 2001

Polni tekst

Knjiga

14

Business Engineering : auf dem Weg zum Unternehmen des Informationszeitalters /

Izdano 2000

Knjiga

15

Services marketing : integrating customer focus across the firm /

od Zeithaml, Valarie A., Bitner, Mary Jo.
Izdano 2000

Polni tekst

Knjiga

16

Services marketing : integrating customer focus across the firm /

od Zeithaml, Valarie A., Bitner, Mary Jo.
Izdano 2003

Knjiga

17

Customer service : building successful skills for the twenty-first century /

od Lucas, Robert W.
Izdano 2005

Knjiga

18

Marketing logistics /

od Christopher, Martin, 1945-, Peck, Helen.
Izdano 2004

Knjiga

19

Total integrated marketing : breaking the bounds of the function /

od Hulbert, James M., 1942-, Capon, Noel, 1937-, Piercy, Nigel, 1953-
Izdano 2003

Knjiga

20

Pazarlamada yeni açilimlarla üstünlük sağlama = Business success via new visions on marketing /

Izdano 2006

Knjiga

Zoži iskanje