Rezultati

1

The customer service workbook /

od Lake, Neville., Hickey, Kristin.
Izdano 2002

Knjiga

2

The customer service workbook

od Lake, Neville., Hickey, Kristin.
Izdano 2002

Software eKnjiga

3

Management von Destinationen /

od Bieger, Thomas.
Izdano 2002

Knjiga

4

Services marketing : people, technology, strategy /

od Lovelock, Christopher H., Wirtz, Jochen.
Izdano 2004

Knjiga

5

Service model software to accompany Service management

od Fitzsimmons, James A., Fitzsimmons, Mona J.
Izdano 2004

Software eKnjiga

6

Student CD-ROM for use with Service management

od Fitzsimmons, James A., Fitzsimmons, Mona J.
Izdano 2004

Software eKnjiga

7

Services marketing management : an international perspective /

od Kasper, Hans., Helsdingen, Piet van., De Vries, Wouter, jr.
Izdano 1999

Knjiga

8

Handbook of services marketing & management /

Izdano 2000

Polni tekst

Knjiga

9

Service management and marketing : a customer relationship management approach /

od Grönroos, Christian.
Izdano 2000

Polni tekst
Polni tekst

Knjiga

10

The professional service firm : the manager's guide to maximising profit and value /

od Scott, Mark C.
Izdano 2001

Polni tekst
Polni tekst

Knjiga

11

Services marketing : people, technology, strategy /

od Lovelock, Christopher H.
Izdano 2001

Polni tekst

Knjiga

12

Services marketing management : a strategic perspective /

od Kasper, Hans, Prof., Helsdingen, Piet van, Prof., Gabbott, Mark, Prof.
Izdano 2006

Knjiga

13

Service operations management /

od Johnston, Robert., Clark, Graham.
Izdano 2001

Polni tekst

Knjiga

14

Principles of operations management /

od Heizer, Jay H., Render, Barry.
Izdano 2001

Polni tekst

Knjiga

15

Regulation and liberalization in the construction services sector and its contribution to the development of developing countries : note by the UNCTAD Secretariat /

Izdano 2000

Conference Proceeding Knjiga

16

Services marketing : integrating customer focus across the firm /

od Zeithaml, Valarie A., Bitner, Mary Jo.
Izdano 2000

Polni tekst

Knjiga

17

The invisible touch : the four keys to modern marketing /

od Beckwith, Harry.
Izdano 2001

Knjiga

18

Services marketing : integrating customer focus across the firm /

od Zeithaml, Valarie A., Bitner, Mary Jo.
Izdano 2003

Knjiga

19

Trade in services : market access opportunities and the benefits of liberalization for developing economies /

od McGuire, Greg, ekonomist.
Izdano 2002

Knjiga

20

Innovation durch Geschäftsprozessmanagement.

Izdano 2004

Knjiga

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