Process assessment and improvement : a practical guide for managers, quality professionals, and assessors /

od Loon, Han Van, 1955-
Izdano 2004

Process assessment and ISO/IEC 15504 : a reference book /

od Loon, Han Van, 1955-
Izdano 2004

Reach for the stars : leadership and management in the new millennium /

od Loon, Han Van, 1955-
Izdano 2006

Reach for the stars : pocket guidebook /

od Loon, Han Van, 1955-
Izdano 2006