Measuring customer satisfaction : development and use of questionnaires /
Shranjeno v:
| Glavni avtor: | |
|---|---|
| Format: | Knjiga |
| Jezik: | English |
| Izdano: |
Milwaukee (Wis.) :
ASQC Quality Press,
1992.
|
| Teme: | |
| Oznake: |
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| LEADER | 00541cam a2200157 i 4500 | ||
|---|---|---|---|
| 001 | 1364764 | ||
| 003 | SI-MaCOB | ||
| 005 | 19930323000000.0 | ||
| 008 | 930305s1992 xxua ||f |||| ||eng c | ||
| 020 | |a 0873891317 | ||
| 040 | |a EPF |b slv |c SI-MaIIZ |d EPF |e ppiak | ||
| 100 | 1 | |a Hayes, Bob E. | |
| 245 | 0 | 0 | |a Measuring customer satisfaction : |b development and use of questionnaires / |c Bob E. Hayes. |
| 260 | |a Milwaukee (Wis.) : |b ASQC Quality Press, |c 1992. | ||
| 300 | |a XIII, 165 str. : |b graf. prikazi ; |c 23 cm. | ||
| 653 | 0 | |a potrošnik |a psihologija potrošnika | |