Juran's quality handbook : the complete guide to performance excellence /
Shranjeno v:
| Format: | Knjiga |
|---|---|
| Jezik: | English |
| Izdano: |
New York :
McGraw Hill,
cop. 2010.
|
| Izdaja: | 7th ed. |
| Teme: | |
| Oznake: |
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Kazalo:
- Key concepts : what leaders need to know about quality
- Attaining superior results through quality / Joseph M. Juran
- Quality's impact on society and the national culture / Joseph M. Juran
- The universal methods to manage for quality / Joseph M. Juran
- Quality planning : designing innovative products and services / Joseph A. De Feo
- Quality improvement : creating breakthroughs in performance / Joseph M. Juran and Joseph A. De Feo
- Quality control : assuring repeatable and compliant processes / Joseph M. Juran
- Strategic planning and deployment : moving from good to great / Joseph A. De Feo
- Business process management : creating an adaptable organization / Joseph A. De Feo
- The Juran transformation model and roadmap / Joseph A. De Feo and Janice Doucet Thompson
- A look ahead : eco-quality for environmental sustainability / Joseph R. De Feo, Jr. and Brian A. Stockhoff
- Methods and tools : what to use to attain performance excellence
- Lean techniques : improving process efficiency / Steven M. Doerman and R. Kevin Caldwell
- Six sigma : improving process effectiveness / Joseph A. De Feo and John F. Early
- Root cause analysis to maintain performance / Dennis J. Monroe
- Continuous innovation using design for six sigma / Joseph A. De Feo and John F. Early
- Benchmarking : defining best practices for market leadership / Brad Wood and Alexander Janssen
- Using international standards to ensure organization compliance / Joseph A. De Feo
- Using national awards for excellence to drive and monitor performance / James Er Ralston
- Core tools to design, control, and improve performance / Brian A. Stockhoff
- Accurate and reliable measurement systems and advanced tools / John F. Early and Brian A. Stockhoff
- Applications : most important methods in your industry
- Product-based organizations : delivering quality while being lean and green / Steven M. Doerman
- Service-based organizations : customer service at its best / Michael J. Moscynski
- Self-service based organizations : assuring quality in a nanosecond / Angel Tonchev and Christo Tonchev
- Health care-based organizations : improving quality of care and performance / Mary Beth Edmond, Jonathan D. Flanders, and James Er Ralston
- Continuous process-based organizations : quality is a continuous operation / Brian A. Stockhoff
- Defense-based organizations : assuring no doubt about performance / Alexander Eksir
- Key functions : your role in performance excellence
- Empowering the workforce to tackle the "useful many" processes / Mary Beth Edmond and Dennis J. Monroe
- The quality office : leading the way forward / Richard C.H. Chua and Joseph A. De Feo
- Research & development : more innovation, scarce resources / Brian A. Stockhoff
- Software and systems development : from Waterfall to Agile / Bruce J. Hayes
- Supply chain : better, faster, friendlier suppliers / Dennis J. Monroe
- Role of the board of directors : effective and efficient governance / Marcos E.J. Bertin and Marcos Bertin Schmidt
- Appendix 1. The non-Pareto principle ; mea culpa / Joseph M. Juran
- Appendix 2. Sample competency matrices and job profiles
- Glossary of acronyms
- Glossary of terms
- Name index
- Subject index.