Rezultati

1

Quality of service : making it really work /

od Edvardsson, Bo., Thomasson, Bertil., Øvretveit, John.
Izdano 1994

Knjiga

2

How to measure customer satisfaction /

od Hill, Nigel., Brierley, John., MacDougall, Rob.
Izdano 1999

Polni tekst

Knjiga

3

Handbook of logistics and supply-chain management /

Izdano 2001

Polni tekst

Knjiga

4

Product management : value, quality, cost, price, profit and organization /

od Cook, Harry E.
Izdano 1997

Knjiga

5

AMA handbook for customer satisfaction : [a complete guide to research, planning & implementation] /

od Dutka, Alan.
Izdano 1995

Knjiga

6

Quality function deployment : how to make QFD work for you /

od Cohen, Lou.
Izdano 1997

Knjiga

7

Step by step QFD : customer driven product design : a work book to learn Quality function deployment (QFD) /

od Terninko, John.
Izdano 1995

Knjiga

8

How to measure service quality & customer satisfaction : the informal field guide for tools and techniques /

od Chakrapani, Chuck, Dr.
Izdano 1998

Knjiga

9

Working in partnership : best practice in customer-supplier relations /

od Burnes, Bernard., Dale, Barrie.
Izdano 1998

Knjiga

10

Selling on the net : the complete guide /

od Lewis, Herschell Gordon., Lewis, Robert D.
Izdano 1997

Knjiga

11

e-shock : the electronic shopping revolution: strategies for retailers and manufacturers /

od De Kare-Silver, Michael.
Izdano 1998

Polni tekst

Knjiga

12

Managing customer value : creating quality and service that customers can see /

od Gale, Bradley T.
Izdano 1994

Knjiga

13

Quality on trial : bringing bottom-line accountability to the quality effort /

od Howe, Roger J., Gaeddert, Dee., Howe, Maynard A.
Izdano 1995

Knjiga

14

TQM : a basic text : a primer guide to total quality management /

od Maccloskey, Larry A., Collett, Dennis N.
Izdano 1993

Knjiga

15

The Silicon Valley way : discover the secret of America's fastest growing companies /

od Sherwin, Elton B., Jr.
Izdano 1998

Polni tekst

Knjiga

16

Total quality control essentials : key elements, methodologies and managing for success /

od Soin, Sarvandan Singh.
Izdano 1992

Knjiga

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