Rezultati

1

The customer service workbook

od Lake, Neville., Hickey, Kristin.
Izdano 2002

Software eKnjiga

2

Quality service : what every hospitality manager needs to know /

od Martin, William B.
Izdano 2002

Knjiga

3

Menadžment i marketing usluga /

od Ljubojević, Čedomir Lj.
Izdano 2002

Knjiga

4

Mjerenje kvalitete usluga u hotelskoj industriji - atributivni pristup : doktorska disertacija /

od Marković, Suzana, 1969-
Izdano 2003

Thesis Knjiga

5

Services marketing : people, technology, strategy /

od Lovelock, Christopher H., Wirtz, Jochen.
Izdano 2004

Knjiga

6

Value for money marketing : a guide to measuring marketing performance /

od Mullin, Roddy.
Izdano 2001

Knjiga

7

Snap survey software demo CD /

Izdano 1997

Software eKnjiga

8

Merjenje zadovoljstva hotelskih gostov z vprašalniki : diplomsko delo /

od Kovačič, Nataša, 1978-
Izdano 2004

Polni tekst

Knjiga

9

Principles of service marketing and management /

od Lovelock, Christopher H., Wright, Lauren.
Izdano 1999

Knjiga

10

Achieving quality through continual improvement /

od Burrill, Claude W., Ledolter, Johannes.
Izdano 1999

Knjiga

11

Handbook of services marketing & management /

Izdano 2000

Polni tekst

Knjiga

12

The Oxford textbook of marketing /

Izdano 2000

Polni tekst

Knjiga

13

Panorama of EU industry 97 : an extensive review of the situation and outlook of the manufacturing and service industries in the European Union /

Izdano 1997

Knjiga

14

International tourism : a global perspective /

Izdano 1997

Knjiga

15

Service management and marketing : a customer relationship management approach /

od Grönroos, Christian.
Izdano 2000

Polni tekst
Polni tekst

Knjiga

16

The professional service firm : the manager's guide to maximising profit and value /

od Scott, Mark C.
Izdano 2001

Polni tekst
Polni tekst

Knjiga

17

Introduction to management in the hospitality industry /

od Powers, Thomas F., Barrows, Clayton W.
Izdano 2003

Knjiga

18

Zaznana kakovost storitev /

od Cvikl, Helena.

Book Chapter

19

Services marketing : people, technology, strategy /

od Lovelock, Christopher H.
Izdano 2001

Polni tekst

Knjiga

20

The international hospitality industry : structure, characteristics and issues /

Izdano 2003

Knjiga

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