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Total customer satisfaction : lessons from 50 companies with top quality customer service /

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Bibliografske podrobnosti
Glavni avtor:	Horovitz, Jacques.
Drugi avtorji:	Jurgens-Panak, Michele.
Format:	Knjiga
Jezik:	English
Izdano:	London : Financial Times : Pitman, 1993.
Izdaja:	2nd reprint. 1993.
Teme:	potrošnik > servisi > storitve > kvaliteta > zagotavljanje kvalitete > družbe > korporacije > komuniciranje > vodenje
Oznake:	Označite Brez oznak, prvi označite!

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