| LEADER | 00512nam a2200169 i 4500 | ||
|---|---|---|---|
| 001 | 15780608 | ||
| 003 | SI-MaCOB | ||
| 005 | 19901227000000.0 | ||
| 008 | 900131s1987 xxk || |||| ||eng c | ||
| 020 | |a 1850913056 | ||
| 020 | |a 1850913048 | ||
| 040 | |a NUK |b slv |c SI-MaIIZ |d EPF |e ppiak | ||
| 100 | 1 | |a Peel, Malcolm. | |
| 245 | 0 | 0 | |a Customer service : |b how to achieve total customer satisfaction / |c Malcolm Peel. |
| 260 | |a London : |b Kogan Page, |c 1987. | ||
| 300 | |a 197 str. ; |c 22 cm. | ||
| 653 | 0 | |a storitve |a potrošnik |a servisi | |