Is customer satisfaction with services a solid ground for loyalty in banking business? /
Within institutional changes the Slovenian banking sector went through reorganisation after the independence of Slovenia and during the process of transition. In Slovenia, like in other countries with a developed banking system, the market of providers has changed into a market of customers (cf. Rei...
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| Format: | Book Chapter |
| Jezik: | English |
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An enterprise odyssey: building competitive adventage [!] |
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