Rezultati

1

Qualitätsmanagement für Dienstleistungen : Grundlagen, Konzepte, Methoden : mit 155 Abbildungen /

od Bruhn, Manfred.
Izdano 2003

Knjiga

2

Sailing through Six Sigma : how the power of people can perfect processes and drive down costs : a pacePILOT guide /

od Brassard, Michael, 1953-, Ritter, Diane.
Izdano 2001

Polni tekst

Knjiga

3

Mjerenje kvalitete usluga u hotelskoj industriji - atributivni pristup : doktorska disertacija /

od Marković, Suzana, 1969-
Izdano 2003

Thesis Knjiga

4

Getting started in six sigma : [comprehensive coverage : a practical working guide : a step-by-step guide to striving for perfection in an imperfect world] /

od Thomsett, Michael C., 1948-
Izdano 2005

Knjiga

5

Transport and tourism /

od Page, Stephen, 1963-
Izdano 1999

Polni tekst

Knjiga

6

Achieving quality through continual improvement /

od Burrill, Claude W., Ledolter, Johannes.
Izdano 1999

Knjiga

7

Quality management /

od Gitlow, Howard S., 1947-, Oppenheim, Alan J., Oppenheim, Rosa., Levine, David M., 1946-
Izdano 2005

Knjiga

8

ISO 9000 quality systems handbook : completely revised in response to ISO 9000:2000 /

od Hoyle, David, 1944-
Izdano 2004

Knjiga

9

Total quality project management for the design firm : how to improve quality, increase sales, and reduce costs /

od Stasiowski, Frank A., Burstein, David.
Izdano 1994

Knjiga

10

Quality - a challenge for tourism : Madrid, Spain, 18-19 April 1994 = Le qualite - un defi pour le tourisme : Madrid (Espagne), 18-19 avril 1994 = La calidad, un reto para el turis...

Izdano 1997

Knjiga

11

Qualitative methods in social work research : challenges and rewards /

od Padgett, Deborah K.
Izdano 1998

Knjiga

12

The development and management of visitor attractions /

od Swarbrooke, John.
Izdano 2000

Polni tekst

Knjiga

13

Normativno regulisanje kvaliteta /

Izdano 1985

Knjiga

14

Strategies for quality improvement : TQM, reengineering, and ISO 9000 /

od Costin, Harry Ivan.
Izdano 1999

Knjiga

15

Economics of environmental management /

od Kolk, Ans.
Izdano 2000

Polni tekst

Knjiga

16

Quality of service : making it really work /

od Edvardsson, Bo., Thomasson, Bertil., Øvretveit, John.
Izdano 1994

Knjiga

17

ISO 9001 for small businesses : what to do : advice from ISO/TC 176 /

Izdano 2002

Knjiga

18

Environmental sustainability in Slovenia /

od Slabe Erker, Renata.
Izdano 2003

Knjiga

19

The management and control of quality /

od Evans, James Robert, 1950-, Lindsay, William M.
Izdano 2005

Knjiga

20

Qualitätsmanagement von A bis Z : Erläuterung moderner Begriffe des Qualitätsmanagements /

od Kamiske, Gerd F., Brauer, Jörg-Peter.
Izdano 1995

Knjiga

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