Rezultati

1

Qualitätsmanagement für Dienstleistungen : Grundlagen, Konzepte, Methoden : mit 155 Abbildungen /

od Bruhn, Manfred.
Izdano 2003

Knjiga

2

Sailing through Six Sigma : how the power of people can perfect processes and drive down costs : a pacePILOT guide /

od Brassard, Michael, 1953-, Ritter, Diane.
Izdano 2001

Polni tekst

Knjiga

3

Sailing through Six Sigma how the power of people can perfect processes and drive down costs : a pacePILOT guide : E-book CD : version 2.0, November 2002 /

od Brassard, Michael, 1953-, Ritter, Diane.
Izdano 2002

Polni tekst

Software eKnjiga

4

Mjerenje kvalitete usluga u hotelskoj industriji - atributivni pristup : doktorska disertacija /

od Marković, Suzana, 1969-
Izdano 2003

Thesis Knjiga

5

The management and control of quality version 1.0 /

od Evans, James Robert, 1950-, Lindsay, William M.
Izdano 2005

Software eKnjiga

6

Student CD-ROM to accompany Quality management

od Gitlow, Howard S., 1947-, Oppenheim, Alan J., Oppenheim, Rosa., Levine, David M., 1946-
Izdano 2005

Software eKnjiga

7

Getting started in six sigma : [comprehensive coverage : a practical working guide : a step-by-step guide to striving for perfection in an imperfect world] /

od Thomsett, Michael C., 1948-
Izdano 2005

Knjiga

8

Transport and tourism /

od Page, Stephen, 1963-
Izdano 1999

Polni tekst

Knjiga

9

Achieving quality through continual improvement /

od Burrill, Claude W., Ledolter, Johannes.
Izdano 1999

Knjiga

10

Quality management /

od Gitlow, Howard S., 1947-, Oppenheim, Alan J., Oppenheim, Rosa., Levine, David M., 1946-
Izdano 2005

Knjiga

11

ISO 9000 quality systems handbook : completely revised in response to ISO 9000:2000 /

od Hoyle, David, 1944-
Izdano 2004

Knjiga

12

Total quality project management for the design firm : how to improve quality, increase sales, and reduce costs /

od Stasiowski, Frank A., Burstein, David.
Izdano 1994

Knjiga

13

Quality - a challenge for tourism : Madrid, Spain, 18-19 April 1994 = Le qualite - un defi pour le tourisme : Madrid (Espagne), 18-19 avril 1994 = La calidad, un reto para el turis...

Izdano 1997

Knjiga

14

Qualitative methods in social work research : challenges and rewards /

od Padgett, Deborah K.
Izdano 1998

Knjiga

15

The development and management of visitor attractions /

od Swarbrooke, John.
Izdano 2000

Polni tekst

Knjiga

16

Normativno regulisanje kvaliteta /

Izdano 1985

Knjiga

17

Strategies for quality improvement : TQM, reengineering, and ISO 9000 /

od Costin, Harry Ivan.
Izdano 1999

Knjiga

18

Economics of environmental management /

od Kolk, Ans.
Izdano 2000

Polni tekst

Knjiga

19

Prenos inovacij - vpliv kadrovsko-organizacijske kakovosti : primer kreditov za zmanjšanje onesnaževanja zraka = Transfer of inovations - the effect of human resources and organisa...

od Šeme, Tanja, 1948-, Kejžar, Ivan, 1935-

Book Chapter

20

Quality of service : making it really work /

od Edvardsson, Bo., Thomasson, Bertil., Øvretveit, John.
Izdano 1994

Knjiga

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