Advancing service quality in a transitional economy: the case of Probanka /
ProBanka-a small, private bank established in Slovenia in 1991-is distinguishing itself as a national bank service quality leader. What's unusual about the bank's seven-year development, however, is that its founders and officers advanced service quality in a global region not generally kn...
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| Main Authors: | , , |
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| Format: | Book Chapter |
| Jezik: | English |
| Teme: | |
| Sorodne knjige/članki: | Vsebovano v:
Pursuing service excellence: practices and insights |
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